Learning Activities

The following learning activities will help you to explore this case in greater depth, and see how an understanding of medical interpretation and legal requirements can make a difference in a real life clinical situation.

Activity 1: The Inside Story
Diane Mathis, the CEO and the Emergency Department staff approached this situation from totally different perspectives. This activity will enable you to gain insight into the perspectives and thoughts from each side of this situation.

 

Activity 2: Predicting Potential Impacts
In this activity you will be challenged to analyze various conditions of the situation and predict possible consequences those conditions might have on Diane, the ED staff and the Somali community.

 

Activity 3: Exploring Interventions
In this activity you will participate in a simulated meeting with a consultant Diane Mathis has asked to meet with the ED staff to explore possible responses to the initial scenario that led to the conflict about interpreter services. Skill in working with people who are not fluent in English includes knowing the resources available for effective communication.

After you have completed the content for this lesson you can take the quiz to finish the Somali Immigration case.